Returns and Refunds Policy | The Lab Stockroom
Returns and Refunds Policy
The Lab Stockroom, formerly hBARSCI, accepts returns within 30 days of the original invoice date. Every return needs an RMA number before it ships back, and returns are processed within 1 to 2 business days of arrival.
Return Window
30 Days From the original invoice date.
Before You Ship
RMA Required Request an RMA number by email or phone.
Processing Time
1 to 2 Business Days After your return arrives at the warehouse.
How to Return an Item
Request an RMA Number
Email or call the team with your order number.Pack Your Return
Include your packing slip with the RMA number written at the top.Ship It Back
Use a tracked carrier, then email the tracking number with your RMA number as the subject.Get Your Refund
Returns are processed within 1 to 2 business days of arrival.
Return Address
The Lab Stockroom, Returns
475 Quaker Meeting House Road
Honeoye Falls, NY 14472
United States
Ship returns only after you receive an RMA number. Packages that arrive without one may be delayed or refused.
Return Policy Details
What can be returned, how refunds are issued, and what to know before you ship.
Return Window
Returns are accepted within 30 days of the original invoice date. Items returned after 30 days may be eligible for store credit at the discretion of The Lab Stockroom.
Refunds and Store Credit
Unused items are refunded to the original payment method or issued as store credit. Used items are eligible for store credit only.
Return Shipping Costs
Return shipping is paid by the customer, and original shipping charges are not refundable. Items damaged in return transit cannot be refunded, so pack returns securely.
Chemical Returns
Opened or unsealed chemical products cannot be returned. Contact the team before returning any chemical so it can confirm eligibility and how the item must ship.
Defective Products
Contact the team about any item you believe is defective. Defective items are inspected to determine whether the issue is a manufacturer defect, normal wear, or misuse.
If your order arrived damaged in shipment, see the Shipping Policy.
International Returns
International customers follow the same return process. Any customs fees The Lab Stockroom incurs on an international return are deducted from the refund.
PayPal refunds: PayPal treats refunds made more than 60 days after the original payment as new payments, so PayPal's standard receiving fees apply. The Lab Stockroom refunds the full value of the returned product, and the amount received reflects the refund less PayPal's fees. To cancel a made-to-order item, see Build-to-Order.
Return Policy FAQs
How Long Do I Have to Return an Item?
The Lab Stockroom accepts returns within 30 days of the original invoice date. Items returned after 30 days may be eligible for store credit at the discretion of The Lab Stockroom.
Do I Need an RMA Number to Return an Item?
Yes. Every return to The Lab Stockroom needs a Return Merchandise Authorization (RMA) number before anything ships back. Request one by email at service@thelabstockroom.com or by phone at (585) 360-2295.
Who Pays for Return Shipping?
The customer pays return shipping on all returns to The Lab Stockroom. Shipping charges from the original order are not refundable.
Will I Get a Refund or Store Credit?
The Lab Stockroom refunds unused items to the original payment method or issues store credit. Used items are eligible for store credit only.
How Long Does a Refund Take?
The Lab Stockroom processes returns within 1 to 2 business days of receiving them at the warehouse in Honeoye Falls, NY. The refund or store credit is issued once processing is complete.
What If My Product Is Defective?
Contact The Lab Stockroom about any product you believe is defective. The team inspects defective items to determine whether the issue is a manufacturer defect, normal wear, or misuse, then explains your options.
Need to Start a Return?
Request an RMA number by email or phone, Monday through Friday, 8:00 AM to 4:00 PM ET. Have your order number ready.