# Contact The Lab Stockroom

The Lab Stockroom, formerly hBARSCI, is a science and laboratory supply distributor in Honeoye Falls, NY. Our team helps with product questions, quotes, purchase orders, and order support.

## Phone Number, Email, and Business Hours

Reach us by phone, email, or live chat, Monday through Friday, 8:00 AM to 4:00 PM ET.

Phone [(585) 360-2295](tel:+15853602295) For domestic and international callers.

Email [service@thelabstockroom.com](mailto:service@thelabstockroom.com) Most replies within 1 to 2 hours during business hours.

Live Chat On Every Page Open the chat widget during business hours.

Location 475 Quaker Meeting House Road Honeoye Falls, NY 14472

## Contact a Stockroom Specialist

Our Stockroom Specialists help schools, labs, and businesses find the right products, build quotes, and set up purchase orders. Reach one directly, or call the main line and we will connect you.

### Mike Welden
- Direct [(585) 405-1056](tel:+15854051056)
- Email [mike.welden@thelabstockroom.com](mailto:mike.welden@thelabstockroom.com)

### Paul Hank
- Direct [(585) 432-3700](tel:+15854323700)
- Email [paul.hank@thelabstockroom.com](mailto:paul.hank@thelabstockroom.com)

### Ben Briscoe
- Direct [(585) 577-5199](tel:+15855775199)
- Email [ben.briscoe@thelabstockroom.com](mailto:ben.briscoe@thelabstockroom.com)

### Mike Kolberg
- Direct [(585) 577-5758](tel:+15855775758)
- Email [mike.kolberg@thelabstockroom.com](mailto:mike.kolberg@thelabstockroom.com)

## Ordering, Shipping, and Returns

Go straight to the page that answers the most common ordering and shipping questions.

[Request a Quote Formal quotes for schools, labs, and institutions](/content/pages/quotes/index.html)  
[Tax-Exempt Purchasing Submit your certificate for tax-free ordering](/content/pages/tax-exempt/index.html)  
[Shipping Information Carriers, timelines, and free shipping details](/content/pages/shipping/index.html)  
[Returns and Refunds 30-day return policy and RMA process](/content/pages/returns-and-refunds/index.html)  
[International Shipping Parcel, pallet, and container shipments worldwide](/content/pages/international-shipping/index.html)  
[Local Delivery Same-day delivery in the greater Rochester, NY area](/content/pages/local-delivery/index.html)

## Customer Service FAQs

### What Are The Lab Stockroom's Business Hours?

The Lab Stockroom is open Monday through Friday, 8:00 AM to 4:00 PM ET. The team is available by phone at (585) 360-2295, by email, and by live chat during these hours.

### How Quickly Will I Get a Response?

The Lab Stockroom answers most emails within 1 to 2 hours during business hours, and all emails within 1 business day. For faster help, call or use live chat.

### How Do I Track My Order?

Order status, tracking, and order history are available when you log in to [your account](/content/account/login/index.html) on The Lab Stockroom website. You can also call or email the team with your order number for an update.

### Do You Accept Purchase Orders?

Yes. The Lab Stockroom accepts purchase orders from schools, universities, government agencies, hospitals, and businesses. Contact the team to set up PO billing for your organization.

### How Do I Return an Item?

The Lab Stockroom accepts returns within 30 days of the original invoice date. Call or email to request an RMA number before shipping anything back. See [Returns and Refunds](/content/pages/returns-and-refunds/index.html) for details.

### Can You Help Me Find the Right Product?

Yes. The Lab Stockroom team helps customers choose glassware, chemicals, equipment, and supplies for their application. Call or email with what you need.